Return & Refund Policy

Dego Pets Easy Returns & Refunds

We want you and your pets to absolutely love the products you get from Dego Pets 🐾
But if something isn’t quite right, don’t worry — we’ve made our return process simple and stress-free.

What You Can Return

  • Most unopened and unused items in their original packaging can be returned within 14 days of purchase — just make sure to bring your receipt!

  • Returns can be made in-store only.

  • Got a damaged or defective item? No problem! Bring it back and we’ll either replace it or give you a full refund.

A Few Notes

  • For hygiene and safety reasons, we cannot accept returns on opened food, treats, or any product that shows signs of use by your pet.

  • Custom-made or personalized items are non-returnable — they’re made just for you (and your pet)!

How We Do Refunds

  • Refunds are issued to the original payment method used when you made your purchase.

  • Returns typically take 5–7 business days to process, and you should see your refund appear within that time frame.

We Want to Make Things Right

Our goal is for both you and your furry friends to be completely happy with Dego Pets!
If there’s ever a problem, please don’t hesitate to get in touch with us:

📍 Visit our store and talk to one of our friendly team members.
📧 Email us at degopets5@gmail.com
📞 Call us at 01221272772

About Dego Pets

At Dego Pets, we believe every pet deserves the best.

With over 10 years of experience in the pet care industry, we’ve become a trusted destination for pet lovers who value quality, safety, and genuine care.

Our carefully curated selection features trusted global brands, ensuring your pet enjoys the finest nutrition, comfort, and happiness.

Our mission is to enhance your pet’s life — and give you the peace of mind that they’re getting the very best.

At Dego Pets, we don’t just sell products — we share your passion for caring.